Heart
2 Head - Twinning Task
with Talent
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Your stakeholders expect you to:
in the way that you conduct your business, take risks, plan for the future, deliver services, represent your communities and use technology. They want you to be representing their interests, spending their money wisely and ensuring service provision whatever the eventuality. And that is no mean task! Especially when you know that your world is full of
critics and inspectors ready and willing to tell you where you are going wrong.
And the public services seems to breed a new critic every day. But how often do
you come across people dedicated to helping you prevent things going wrong in
the first place, as well as getting you back on course? How often do you find that you either don’t have or can’t free up the skills and resources internally?
And when you do get help from outside, how often do you really learn from that help? How often are your own talents harnessed and built upon in these exchanges? And do you find yourselves being sold-on other services that you don’t need? Or even worse, sold a solution to a problem that you didn’t have simply because that is the only product available or because the supplier doesn’t understand your business? And are the people sent in to solve your problems those same people that you thought you had bought? How
often do you find that the solutions don’t work? Not
because they were technically incorrect, but because no one had gained the
hearts and minds of your people? Do you
ever find that the solutions fail to work across your organisational
barriers, or even across service divisions? Again because hearts and minds had
not been won? So
what
would you say if we presented you with an opportunity to solve your problems
through a supplier that:
We can help you with five key areas, all centred around the citizen and other key stakeholders: |
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